Ongoing monitoring
Overview. IdentityCheck keeps your onboarded clients under continuous watch against PEP, sanctions and adverse-media sources. Clients are added to the monitoring list automatically once their risk assessment or EDD completes, flagged on a dashboard if a possible match appears, and your reviewers are emailed to take a look. You can add, remove or resume a client at any time, and every action is recorded for audit.
Ongoing monitoring helps you meet the obligation to keep watching clients after onboarding. IdentityCheck surfaces possible matches for your team to assess; your firm decides what each match means and what to do about it.
Does it keep watching clients after onboarding?
Yes. Ongoing monitoring is how IdentityCheck supports the Tranche 2 obligation to conduct ongoing customer due diligence, rather than checking a client once and forgetting them.
When a client's risk assessment completes, or their EDD case is approved, they are added to your monitoring list automatically. No one has to remember to enrol them, and each client has a single active enrolment. From then on they are watched continuously against PEP, sanctions and adverse-media sources by an external screening provider. Your firm schedules nothing; the provider surfaces updates as they arise. Because the provider drives the cadence, we describe the watch as continuous rather than promising a fixed interval.
The Ongoing Monitoring screen lists every monitored client with their risk rating, status (monitored or removed), latest outcome (pending, clear or possible match, colour-badged) and the date they were last screened, with search. Possible matches stand out in red.
How am I alerted to a new match?
When a monitored client turns up a possible match, two things happen. The client is flagged in red on the dashboard, and your configured reviewers are emailed, "A monitored customer has a possible match", with a link to review. Each match notifies once, so you are not chased repeatedly for the same alert.
One thing worth knowing: these alert emails go to the Tranche 2 assessors you have configured. Owners and admins who are not listed as assessors do not receive the email, and if no assessors are configured no alert email goes out, although the dashboard flag still updates. So it is worth making sure the right people are set as assessors.
A match summary is deliberately kept brief, so "review the match" means opening the client to look at the detail rather than reading everything from the alert itself.
How do I add or remove a client from monitoring?
You are in control of the list. On the Ongoing Monitoring screen a reviewer can:
- Add any completed client to monitoring.
- Remove a client, which stops further re-screening.
- Resume a client you previously removed.
Each of these actions requires a reason, and each is recorded with who did it and when. Monitoring can also end on its own: if a periodic review closes a client as no longer a customer, their monitoring stops automatically and the reason is recorded.
For any monitored client, the full history, every add, remove and resume with the actor, time and reason, plus every provider match event, is recorded and retrievable as an evidence pack for an AUSTRAC-style audit. Ongoing monitoring is switched on with a single setting in your Tranche 2 settings and is off until you enable it.
Frequently asked
Does IdentityCheck keep watching clients after onboarding?
Yes. Once a client's risk assessment or EDD completes, they are added to your monitoring list and watched continuously against PEP, sanctions and adverse-media sources. You schedule nothing; new information is picked up as it appears.
How am I alerted to a new match?
When a monitored client turns up a possible match, your configured reviewers are emailed with a link to review, and the client is flagged in red on the Ongoing Monitoring dashboard. Each match notifies once.
How do I add or remove a client from monitoring?
On the Ongoing Monitoring screen a reviewer can add any completed client, remove one so it is no longer re-screened, or resume a removed client. Each action needs a reason and is recorded with who did it and when.
Is there a record I can show at audit?
Yes. For any monitored client the full history, every add, remove and resume with the reason, plus every provider match event, is recorded and retrievable as an evidence pack for an AUSTRAC-style audit.