How can we help?
Getting started
Set up your workspace and invite your team.
Verifying identity
Run ID checks, biometrics and document capture.
- Cancelling a verification
- Completing your identity check: a quick guide for your clients
- How identity verification works: ID documents, selfies and face-matching
- How to generate and download a verification report
- Reminders, reports and notifications: chasing clients and keeping your evidence
- Sending checks: one-by-one, in bulk, or self-serve
- Understanding verification outcomes: Positive, Negative, Resubmission, Expired and Review
AML risk & due diligence
Score risk and record customer due diligence.
Screening
PEP, sanctions and adverse media screening.
Integrations
Connect IdentityCheck to your existing tools.
- Connecting HubSpot
- Connecting Karbon
- Connecting Xero Practice Manager (XPM)
- Other integrations at a glance
- Testing your integration end to end
- Understanding write-back: what IdentityCheck sends back to your system and when
- Using the public onboarding / intake link
- You set the AML trigger but no check appeared
Forms & data
Collect, store and export client information.
Account & security
Manage users, permissions and audit logs.
Understanding Tranche 2
What the new AML regime means for your firm.
Can't find your answer?
Our support team is here to help.